Delivery & Returns
At CREATRICE, every order is prepared and sent with care. Here’s everything you need to know about how your pieces reach you, and how returns work.
Delivery
Where we ship from
All orders are sent from the United Kingdom.
Processing time
Orders are prepared within 2–3 business days of purchase, excluding weekends and public holidays. Once your order is on its way, you’ll receive an email with tracking details. Please allow up to 24 hours for tracking to update.
Where we deliver and what it costs
All orders are sent with a tracked service. Delivery is charged at a flat rate, shown at checkout.
- United Kingdom: £8 (1–3 business days)
- Europe (EU countries, Switzerland and Norway): £15 (5–10 business days)
- United States, Canada, Australia, New Zealand, United Arab Emirates, Bahrain and Indonesia: £30 (7–14 business days)
Delivery times are estimates from dispatch and can vary with customs clearance and local couriers. If your country isn’t listed, email us at hello@creatricestudio.com and we’ll see what we can do.
Duties and taxes
For orders outside the UK, import duties and taxes are calculated and paid at checkout, so there’s nothing more to pay when your order arrives.
Delivery address
Please check your delivery details carefully at checkout. If a parcel is returned to us because of an incorrect address, we may need to charge for re-sending it.
Returns & Refunds
Returning a piece
If a piece isn’t right for you, you can return it within 14 days of delivery. Items must be unworn, unused, unwashed, and returned in original condition with tags and packaging intact.
How to start a return
Log in to your account, open your order and select “Request return”. You can also email us at hello@creatricestudio.com with your order number. Once your return is approved, we’ll send you a prepaid return label.
Return delivery
The cost of your return label matches your delivery rate (£8 UK, £15 Europe, £30 rest of world) and is deducted from your refund.
Refunds
Your refund includes the price of your piece and your original delivery charge, so you only ever pay for delivery once. Refunds are processed within 7–10 business days of your return arriving with us, to your original payment method.
Faulty or incorrect items
If your piece arrives faulty or isn’t what you ordered, please contact us at hello@creatricestudio.com. We’ll arrange a free return and a full refund.
Exchanges
We don’t currently offer exchanges. If you’d like a different size or colour, please return your piece for a refund and place a new order.
Nothing in this policy affects your statutory rights.