Terms of service
TERMS & CONDITIONS
Company Information
This website is operated by Creatrice Ltd, registered in the United Kingdom.
By accessing this website and/or placing an order, you agree to be bound by the terms and conditions set out below.
Products & Orders
All products are subject to availability. We reserve the right to discontinue or change products without notice.
By placing an order, you confirm that all information provided is accurate and complete.
Pricing & Payment
All prices are shown in GBP (£) unless otherwise stated and include VAT where applicable.
Payment is taken at the time of purchase via secure third-party payment providers.
Shipping & Delivery
Delivery times and shipping details are outlined in our Delivery & Returns Policy, which forms part of these Terms & Conditions.
Returns & Refunds
Returns and refunds are governed by our Delivery & Returns Policy.
Intellectual Property
All content on this website, including text, imagery, designs, and branding, is the property of Creatrice Ltd and may not be reproduced without written permission.
Liability
We are not liable for any indirect or consequential loss arising from the use of our website or products, except where required by law.
Nothing in these terms limits your statutory consumer rights.
Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.
PRIVACY POLICY
Information We Collect
We collect personal information including your name, email address, shipping address, billing address, and payment details when you place an order or subscribe to our communications.
How We Use Your Information
Your information is used to:
- Process and fulfil orders
- Communicate with you regarding your purchase
- Improve our website and services
- Send marketing communications (where consent has been given)
Third-Party Services
We use trusted third-party providers (such as payment processors and delivery services) to operate our business.
Data Protection & Your Rights
Under UK GDPR, you have the right to access, correct, or request deletion of your personal data, and to withdraw consent for marketing.
To exercise these rights, contact us at hello@creatricestudio.com
Data Retention
We retain your data only for as long as necessary to fulfil legal and operational obligations.
COOKIE POLICY
Cookies
Cookies are small data files stored on your device to improve your browsing experience.
How We Use Cookies
We use cookies to enable core website functionality, analyse website traffic, and improve user experience.
Managing Cookies
You can control or disable cookies through your browser settings. Disabling cookies may affect website functionality.